Contact Us

The Medical Centre has been purpose built so as to accommodate your special needs if you are disabled. There is a ramp at the entrance and a lift serving the first floor. There is wheelchair access to all consultation rooms and there are disabled toilet facilities. If you need to change your baby, there are baby changing facilities in the disable toilets both upstairs and downstairs. We have a hearing loop if you are a hearing aid user.

You will find unrestricted parking in the roads next to and opposite the Medical Centre. The six spaces on the forecourt are for the use of staff and only for your use if you are disabled. Please make reception aware on your arrival. Please do not park across the front of the forecourt.

For general enquiries, please email  : thenew.medicalcentre@nhs.net

Feedback, comments or complaints : thenew.medicalcentre@nhs.net

Do not send cancellation of appointments, prescription queries, secretarial queries or ask for an appointment through this route.

For prescription enquiries, please email to nelondonicb.thenewmedicalcentreprescriptions@nhs.net or for secretarial enquiries, please email to nelondonicb.thenewmedicalcentresecretaries@nhs.net 

Alternatively, you can speak with the team directly during the following hours. Please call the surgery and press in the desired option.

Prescription team: Between 11am to 12pm and between 2pm to 3pm.

Secretarial team: Between 10am to 11am and between 2pm to 3pm.

Test Results Line: Between 3pm to 5pm.

If you wish to speak with the relevant line managers regarding the service you have received, please ask for Kate- Reception Manager, Elaine- Secretary Manager or Louise- Prescription Manager or send email to thenew.medicalcentre@nhs.net to their attention. Whilst they are very much capable to resolve an issue, should you are not happy with the way how your complaints has been handled, please escalate this to Mr Sanjoy Ghosh- Practice Manager.